Case

This issue appears in Link Twilio Account wizard while in Select a Default Request Type stage as below

Reason

WhatsApp Connector for Jira acts as Email Requests in Jira Service Management, where you can't link a request type unless you have satisfied two conditions:

  1. Only Summary fields is required.
  2. Description and Attachment fields are both added to the Request Type.

. For which the app, filters request types and displays only those that satisfy the above conditions for integration.

The below image is an example of a Request Type with all conditions satisfied:

Another Solution:

You can also create a request type dedicated for this integration, or you can double check required fields on your screen and disable the required confirmation

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