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In order to use push notifications, you'll have to follow these three steps:

1. Ensure these configurations are in place from Mobile for Jira's add-on side.

2. Ensure these configurations are in place from Mobile for Jira's mobile app side.3. 

3. Ensure these configurations are in place to send push notifications


Info
titleIf the feature still didn't work

Create a support ticket through our portal https://css.infosysta.com/servicedesk/customer/portal/14/group/40, and make sure to provide the following:

  1. Share with us the logs of Mobile for Jira add-on, logs can be founded on the server where Jira instance is installed under the same log directory of Jira (Example: C:\Program Files\Atlassian\Application Data\JIRA\log).
  2. Share with us Mobile for Jira logs by clicking on the gear icon and select Contact Support.



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serverIdef2bdc23-792f-3a3a-8329-2e507b30fea9
keyATLSUP-2083