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To login successfully through Learn how to log in to Mobile for Jira , you need to follow the below steps

Login Steps

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using the two most common methods, the basic login process and through SSO authentication.


Note

Before you start!

  • Make sure that you're connected to the internet through Wi-Fi or Mobile Data.
  • If your Jira instance is not published

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  • publicly, ensure you're connected to your company's network. (Try your phone browser to be sure that you're able to reach your Jira instance).
  • If your company's network

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  • has a Proxy or any Certificate authority, please liaise with your IT admin to apply the needed configuration on your device.
  • If your company'

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  • s network requires any VPN configuration, please liaise with your IT Admin to share with

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  • you the needed configuration.

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Basic Login

Follow these steps:

  1. Click on the BASIC label.
  2. Enter your site URL that could be for example:
    1. You can copy/paste the URL displayed in your browser for example in our case it is https://css.infosysta.com/secure/Dashboard.jspa.
    2. You can enter your base URL as jira.exmple.com or https://jira.exmple.com.
    3. Your site might contain context path so you need to enter it as jira.exmple.com/jira or https://jira.exmple.com/jira.
    4. If your instance is an Atlassian Cloud you can enter the URL as example.atlassian.net.
  3. Click on validate URL when it's validated the username and password field will revield.
  4. Enter your username and password that you usually used in your Jira site.

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Login through SSO

SSO Login

Follow these steps:

  1. Click on SSO label, username and password fields will disappear.
  2. Copy the link that you usually used to login to your instance from the web browser and paste it in URL field.
  3. Click login, you'll be redirected to your instance to login (This procedure may take a few minutes for your site to load).

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Info
titleIf the feature still didn't work

If you're still not able to login after these steps, kindly click on *Not able to login!, click to send log file*  from Mobile for Jira's login screen, and please . Please make sure that there is a file attached to be able to troubleshoot.

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