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Learn how to log in to Mobile for Jira using the two most common methods, the basic login process and through SSO authentication.

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Basic Login

Follow these steps:

  1. Click on the BASIC label.the Basic label
  2. Enter your site URL that could be for example:URL 
    1. You can copy/paste the URL displayed in your browser for example in our case it is https://css.infosysta.com/secure/Dashboard.jspa.
    2. You can enter your base URL as jira.exmple.com or https://jira.exmple.com.
    3. Your site might contain a context path, so you need to enter it as jira.exmple.com/jira or https://jira.exmple.com/jira.
    4. If your instance is an on the Atlassian Cloud, you can enter the URL as example.atlassian.net.
  3. Click on validate URL
  4. Once when it's validated, the username and password field will revield.appear
  5. Enter your username and password that you usually used in your Jira site.password 

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Login through Cloud instances:



As for With regards to the changes Atlassian made by Atlassian on regarding the login methodology process to support GDPR technology we offer a new way to login through cloud instances to comply our self to the new changes, please follow the below steps:, you can now log in through Cloud instances that comply with the new changes.

Cloud Login

Follow these steps:

  1. Enter your Cloud instance base URL
  2. Click At first, enter your cloud instance base URL and then hit the validate URL button.
  3. A pop-up dialogue mentioning will appear asking you to generate an API token will be prompt with 2 options "Cancel" and "generate a token". hit "generate a token" option to generate a new token and in case you have one just hit cancel.
  4. Click on Generate a token (or Cancel if you already have one) 
  5. Select the browser you want it
  6. It will ask you to login with your Atlassian credentials
  7. When your Atlassian credentials and when you log in, you'll be redirected to Atlassian token manager.
  8. Hit create Click Create API token
  9. Choose set a name for it, then copies copy it (it's better to save this token inside memo or a note application since you'll need it later in case you've re logged out and need to log in again).
  10. Return And all you need to do is to return to the app, paste
  11. Paste the API token inside the field asking for API token enter it
  12. Enter your email and you're there.done!


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SSO Login

Follow these steps:

  1. Click on SSO label
  2. The  label, username and password fields will disappear.
  3. Copy the link that you usually used use to login log in to your instance from the web browser and paste web browser
  4. Paste it in URL field.
  5. Click Log in
  6. You login, you'll be redirected to your instance to login (This procedure process may take a few minutes for your site to load).

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Info
titleIf the feature still didn't work

If you're still not able to login after these steps, kindly click on *Not able to login!, click to send log file*  from Mobile for Jira's login screen. Please make sure that there is a file attached to be able to troubleshoot.

In case you of any problems with the login process, free to contact us via email: infosysta@support.com.

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keyATLSUP-2085