Learn how to reply to direct messages on
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X from Jira.
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| As a service desk agent working on Twitter X tickets, you need to note that Jira tickets will be created in one of two ways. Your Twitter X account is mentioned in a tweet, or your Twitter X account receives a direct message. To learn how Jira tickets are created from a mention or direct message, you can click here. |
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Follow these steps:
- View Twitter X message from a customer as a ticket
- Click on the ticket Summary
- Head to Reply to customer
- Add your response
- Click on Save
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