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Windows

If 10 users if not receiving a Desktop Notification you need to:

  1. Click on Start at the taskbar.
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  2. Open Windows Settings by clicking on the gear icon at the left.
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  3. Click on System.
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  4. Select the Focus assist.
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  5. Make sure that Get all notifications from your apps and contacts is selected.
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  6. Make sure that Your Browser Notification option is enabled.
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Mac

  1. Make sure that Your Browser Notification option is enabled.
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In case not working please try to restart your machine and re-check the steps mentioned above.