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To login successfully through Desktop App for Jira, you need to follow the below steps

Step#1: To check before Login

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1. Ensure Internet

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1. Make sure that you're

   Connectivity: Confirm you are connected to the internet

   through

   via Wi-Fi or

   Mobile Data

   Ethernet.

2. Access to Internal Systems: If

   your

   the Jira

   instance is not published to the public, make sure to

   is hosted internally, connect to your

   company's network. (Try your phone browser to be sure that you're able to reach your Jira instance).
3. If your company's network had a Proxy or any Certificate authority, please liaise with your IT admin to apply the needed configuration on your device.
4. If your company's network needs any VPN configuration, please liaise with your IT Admin to share with your the needed configuration.

 

Login through BASIC:

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1. company’s network and verify access through a browser.

2. Proxy or Certificate Requirements: If the network uses a proxy or certificate authority, coordinate with your IT department to configure your device appropriately.

3. VPN Configuration: For networks requiring VPN access, ensure you have the correct VPN setup by consulting with your IT administrator.

Step#2: Locate your Jira URL

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Step#3: Login using your credentials

Login through Cloud instances:

As for the changes made by Atlassian on the login methodology to support GDPR technology we offer a new way to login through cloud instances to comply our self to the new changes, please follow the below steps:

1. At first, enter your cloud instance base URL and then hit the validate URL button.
2. A pop-up dialogue mentioning to generate an API token will be prompt with 2 options "Cancel" and "generate a token". hit "generate a token" option to generate a new token and in case you have one just hit cancel.
3. Select the browser you want it will ask you to login with your Atlassian credentials and when you log in you'll be redirected to Atlassian token manager.
4. Hit create API token set a name for it then copies it (it's better to save this token inside memo or note application since you'll need it later in case you've logged out and need to log in again).
5. And all you need to do is to return to the app, paste the API token inside the field asking for API token enter your email and you're there.

Login through SSO:

1. Click on SSO label, username and password fields will disappear.
2. Copy the link that you usually used to login to your instance from the web browser and paste it in URL field.
3. Click login, you'll be redirected to your instance to login (This procedure may take a few minutes for your site to load).