Page History

.Mobile for Jira supports Push Notification feature that notifies users on any update occurred on the ticket, this document is meant to help users configure this feature and make sure it's working properly.

Mobile for Jira follows your instance Notification Schemes to send Push Notifications for your user.

Configuration needed from Mobile for Jira Add-on side:

1. If your organization has a firewall, you need to open the following ports: 5228, 5229, and 5230 to unlock this feature (You can refer to this link for further details FCM Ports), these Ports are used by FCM (Firebase Cloud Messaging).
   
2. Navigate to Add-ons admin settings, select Notification Settings from Mobile for Jira section, and make sure that Notification Status is On.

...

your instance notification schemes to send push notifications to your user. Learn what configurations you need to have in place to use push notifications in Mobile for Jira. 

Configuration needed from Mobile for Jira mobile app side:

1. Totally close the app and remove it from the background.
2. Make sure that you have Internet Connection.
3. Make sure that Notification feature is not blocked by your device:
   
   1. iOS:
      1. From your iOS device click open settings.
      2. Click on Mobile for Jira.
      3. Click on Notification.
      4. Make sure that Allow Notifications is turned On.

      5. Multimedia
         name RPReplay_Final1614108300.MP4

   2. Android:
      1. From your Android device click on settings.
      2. Click on Apps.
      3. Click on Mobile for Jira.
      4. Click on Notifications.
      5. Make sure that the feature is turned On.

      6. Multimedia
         name Screen_Recording_20210223-205603_Settings.mp4

4. Open the app and login to your Jira instance if you're not done already.
5. Click on the Gear Icon (Settings) and check if notification is enabled. Check below video
   

Configure the way Push Notification is sent:

1. By default Mobile for Jira sends notifications depending on the Default Jira Notification Scheme in your instance.
2. You can also create new Notification scheme, select a project and navigate to its settings, click on Mobile for Jira Notification Scheme from the right panel, click on the select list and choose your wanted scheme.
   

...

In order to use push notifications, you'll have to follow these three steps:

1. Ensure these configurations are in place from Mobile for Jira's add-on side

2. Ensure these configurations are in place from Mobile for Jira's mobile app side

3. Ensure these configurations are in place to send push notifications

...

...