Learn how Jira tickets are created from a Twitter an X message or mention.
As a service desk agent working on Twitter X tickets, you need to note that Jira tickets will be created in one of two ways.
1. Your Twitter X account is mentioned in a tweetpost.
2. Your Twitter X account receives a direct message.
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Public comments added by agents to these tickets will be sent to Twitter X as a reply to the tweet post or a direct message to the user, it depends on how the initial message was sent. |
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