Learn how to reply to Twitter X mentions from Jira.
Info |
---|
As a service desk agent working on Twitter X tickets, you need to note that Jira tickets will be created in one of two ways. Your Twitter X account is mentioned in a tweet, or your Twitter X account receives a direct message. To learn how Jira tickets are created from a mention or direct message, you can click here. |
Widget Connector |
---|
url | http://youtube.com/watch?v=1J5m2Z1eFjY |
---|
|
Follow these steps:
- View Twitter X mention from a customer as a ticket
- Click on the ticket Summary
- Head to Reply to customer
- Add your response
- Click on Save
...
To learn how to reply to a direct message from Twitter X using Jira, head here.
Content by Label |
---|
showLabels | false |
---|
showSpace | false |
---|
title | Related Pages |
---|
cql | label = "add-twitterx-user" |
---|
|