To login successfully through Desktop App for Jira, you need to follow the below steps
Step#1: To check before Login
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Ensure Internet
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- Make sure that you're
Connectivity: Confirm you are connected to the internet
through via Wi-Fi or
Mobile DataEthernet.
Access to Internal Systems: If
your the Jira
instance is not published to the public, make sure to is hosted internally, connect to your
company's network. (Try your phone browser to be sure that you're able to reach your Jira instance).- If your company's network had a Proxy or any Certificate authority, please liaise with your IT admin to apply the needed configuration on your device.
- If your company's network needs any VPN configuration, please liaise with your IT Admin to share with your the needed configuration.
Login through BASIC:
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company’s network and verify access through a browser.
Proxy or Certificate Requirements: If the network uses a proxy or certificate authority, coordinate with your IT department to configure your device appropriately.
VPN Configuration: For networks requiring VPN access, ensure you have the correct VPN setup by consulting with your IT administrator.
Step#2: Locate your Jira URL
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Jira URL is the link you use in the browser to access your Jira instance |
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title | 1- Determine if you're using Jira Cloud or Jira DataCenter? |
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- ) or an internal domain without Atlassian's branding.
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title | 2- Enter your Jira URL correctly |
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Example | Hosting | Preview |
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https://yourcompany.atlassian.net | Cloud | Image Added |
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| DataCenter | Image Added | https://jira.yourcompany.com | DataCenter | Image Added | https://yourcompany.com | DataCenter | |
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If you don't know what is your Jira URL ask your IT or Jira Admin |
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Step#3: Login using your credentials
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title | Jira Cloud Login Steps |
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Steps | Instructions |
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1 | Add your Jira Cloud URL and click on Login Image Added | 2 | Enter the email that you usually use to access the Jira Cloud Instance Image Added | 3 | In case you already have an API Token you can use it and click on Login, if not generate one by clicking on Generate Token Expand |
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title | Steps to Generate API Token |
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| - Once you click on Generate Token you'll be taken to Manage Tokens page
- Click on the Create API Token button
- Give a name to that token (ex: DesktopAppForJira) and click on Create
- Copy the Token and save it in a place to be used later, and then paste it in the Token field in the Desktop App for Jira
- Click on Login
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Image Added | 4 | Congrats! Good to go & start using the app |
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title | Jira DataCenter Login Steps |
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Steps | Instructions |
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1 | Add your Jira DC URL and click on Login Expand |
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title | How to know my Jira DataCenter URL |
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| Access Jira from the web, and look into the URL field, it is similar to the below examples: https://jira.yourcompany.com/Jira Image Added https://jira.yourcompany.com Image Added https://yourcompany.com
If you didn't know whats your Jira DC URL ask your IT or Jira Admin |
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| 2 | Enter the Username that you usually use to access the Jira DC Instance Image Added | 3 | In case you already have an PAT (Personal Access Token) Token you can use it and click on Login, if not generate one by clicking on Generate Token Expand |
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title | Steps to Generate API Token |
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| - Once you click on Generate Token you'll be taken to Personal Access Token page
Image Added - Click on the Create Token button
Image Added - Give a name to that token (ex: DesktopAppForJira), disable Automatic expiry and click on Create
Image Added - Copy the Token and save it in a place to be used later, and then paste it in the Token field in the Desktop App for Jira
- Click on Login
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Image Added | 4 | Congrats! Good to go & start using the app |
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name | desktop app login steps.mov |
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Login through Cloud instances:
As for the changes made by Atlassian on the login methodology to support GDPR technology we offer a new way to login through cloud instances to comply our self to the new changes, please follow the below steps:
- At first, enter your cloud instance base URL and then hit the validate URL button.
- A pop-up dialogue mentioning to generate an API token will be prompt with 2 options "Cancel" and "generate a token". hit "generate a token" option to generate a new token and in case you have one just hit cancel.
- Select the browser you want it will ask you to login with your Atlassian credentials and when you log in you'll be redirected to Atlassian token manager.
- Hit create API token set a name for it then copies it (it's better to save this token inside memo or note application since you'll need it later in case you've logged out and need to log in again).
- And all you need to do is to return to the app, paste the API token inside the field asking for API token enter your email and you're there.
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name | How to login through Desktop App for Jira to Jira Cloud.mp4 |
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Login through SSO:
- Click on SSO label, username and password fields will disappear.
- Copy the link that you usually used to login to your instance from the web browser and paste it in URL field.
- Click login, you'll be redirected to your instance to login (This procedure may take a few minutes for your site to load).
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name | desktop app sso login.mov |
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Info |
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SSO is implemented to support single-sign-on login such as ADFS, OKTA, OneLogin.
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title | If the feature still didn't work |
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If you're still not able to login after these steps, kindly click on *Not able to login!, click to send log file* from Desktop App for Jira login screen, and please make sure that there is a file attached to be able to troubleshoot. |
Page properties |
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| Related issues | Jira |
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serverId | ef2bdc23-792f-3a3a-8329-2e507b30fea9 |
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key | ATLSUP-2085