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In order to use push notifications, you'll have to follow these three steps:

1. Ensure these configurations are in place from Mobile for Jira's add-on side.

2. Ensure these configurations are in place from Mobile for Jira's mobile app side

3. Ensure these configurations are in place to send push notifications


Info
titleIf the feature still doesn't work

Create a support ticket through our portal https://css.

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infosysta.com/servicedesk/customer/portal/14/group/40, and do the following:

  1. Find the Mobile for Jira add-on logs
    (They can be found on the server where the Jira instance is installed under the same log directory of Jira [Example: C:\Program Files\Atlassian\Application Data\JIRA\log])
  2. Share logs with us by clicking on Settings and select Contact Support.
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Related issues
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serverIdef2bdc23-792f-3a3a-8329-2e507b30fea9
keyATLSUP-2083