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To login successfully through Desktop App for Jira, you need to follow the below steps

Step#1: To check before Login

  1. Make sure that you're

    Ensure Internet Connectivity: Confirm you are connected to the internet

    through

    via Wi-Fi or

    Mobile Data

    Ethernet.

  2. Access to Internal Systems: If

    your

    the Jira

    instance is not published to the public, make sure to

    is hosted internally, connect to your

    company's network. (Try your phone browser to be sure that you're able to reach your Jira instance).
  3. If your company's network had a Proxy or any Certificate authority, please liaise with your IT admin to apply the needed configuration on your device.

  4. company’s network and verify access through a browser.

  5. Proxy or Certificate Requirements: If the network uses a proxy or certificate authority, coordinate with your IT department to configure your device appropriately.

  6. VPN Configuration: For networks requiring VPN access, ensure you have the correct VPN setup by consulting with your IT administrator

    If your company's network needs any VPN configuration, please liaise with your IT Admin to share with your the needed configuration

    .

Step#2: Locate your Jira URL

Note

Jira URL is the link you use in the browser to access your Jira instance

Expand
titleHow to know if I'm 1- Determine if you're using Jira Cloud or Jira DataCenter?
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  • Jira Data Center or Server: The URL will likely be a custom domain (e.g., https://jira.yourcompany.com) or an internal domain without Atlassian's branding.
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Expand
title2- Enter your Jira URL correctly
ExampleHostingPreview
https://yourcompany.atlassian.netCloud

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https://jira.yourcompany.com/
Jira
jiraDataCenter

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https://jira.yourcompany.comDataCenter

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https://yourcompany.comDataCenter




Note

If you

didn

don't know

whats

what is your Jira

DC

URL ask your IT or Jira Admin


Step#3: Login using your credentials

Expand
titleJira Cloud Login Steps
StepsInstructions
1

Add your Jira Cloud URL and click on Login

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2

Enter the email that you usually use to access the Jira Cloud Instance

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3

In case you already have an API Token you can use it and click on Login, if not generate one by clicking on Generate Token

Expand
titleSteps to Generate API Token
  1. Once you click on Generate Token you'll be taken to Manage Tokens page
  2. Click on the Create API Token button
  3. Give a name to that token (ex: DesktopAppForJira) and click on Create
  4. Copy the Token and save it in a place to be used later, and then paste it in the Token field in the Desktop App for Jira
  5. Click on Login

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4

Congrats! Good to go & start using the app


Expand
titleJira DataCenter Login Steps
StepsInstructions
1

Add your Jira DC URL and click on Login

Expand
titleHow to know my Jira DataCenter URL

Access Jira from the web, and look into the URL field, it is similar to the below examples:

https://jira.yourcompany.com/Jira

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https://jira.yourcompany.com

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https://yourcompany.com


If you didn't know whats your Jira DC URL ask your IT or Jira Admin

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2

Enter the Username that you usually use to access the Jira DC Instance

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3

In case you already have an PAT (Personal Access Token) Token you can use it and click on Login, if not generate one by clicking on Generate Token

Expand
titleSteps to Generate API Token
  • Once you click on Generate Token you'll be taken to Personal  Access Token page

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  • Click on the Create Token button

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  • Give a name to that token (ex: DesktopAppForJira), disable Automatic expiry and click on Create

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  • Copy the Token and save it in a place to be used later, and then paste it in the Token field in the Desktop App for Jira
  • Click on Login

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4

Congrats! Good to go & start using the app



Info
titleIf the feature still didn't work

If you're still not able to login after these steps, kindly click on *Not able to login!, click to send log file*  from Desktop App for Jira login screen, and please make sure that there is a file attached to be able to troubleshoot.