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- Start by adding WhatsApp Connector for Jira Webhook to your Twilio account (follow this link)
- From your Jira instance select a Jira Service Management project to link the WhatsApp account
- Select Project Settings
- Select Link WhatsApp Account
- Insert your WhatsApp phone number in E.164 format ex (+14155238886) follow this link to get the correct phone number
- Insert your Twilio Account SID (follow this link to get Twilio Account SID)
- Insert your Twilio Auth Token (follow this link to get Twilio Auth Token)
- Choose the default Request type that will be used by WhatsApp Connector for Jira while creating a new request
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