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If this customer notification is disabled, customers will not receive the CSAT notification.

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1. First, check if the CSAT settings is enabled (it's enabled by Default). To do that, follow the steps below:
   1. Go to Project Settings
   2. then Satisfaction then Satisfaction Settings. (Located in the left panel)
   3. Check the Collect satisfaction (CSAT) feedback button if it's enabled and enable it if it's not.
2. Now you need to create a Rule which Rule which sends a CSAT link to an external customer. Follow the steps below:
3. In your Project Settings > Go to AutomationSettings > Go to Automation. 
4. Click Create Click Create Rule
5. In the "Add a Trigger" panel, search for "Issue Transition" and choose is as a trigger.
6. Then choose Resolved status in the "To status" box (choose status where Resolutions are set) 
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8. Now, after clicking on "Next", choose "THEN: Add an action" and search for "Send Web Request" action to generate a customer feedback token key.
9. For the configuration, fill out as shown below:
10. Web Request URL: https://<insert instance name>.atlassian.net/rest/api/3/issue/{{issue.key}}/properties/feedback.token.key
11. Headers :
    1. Authorization: Basic <insert <insert user_email_address:API_token encoded  encoded in Base64>
    2. Content-Type: application/json
12. HTTP Method: PUT
13. Web Request body: Custom Data
14. Custom data:

    {
        "token": "test123",
        "issueID": {{issue.id}}
    }

15. Finally, check the Delay execution of subsequent rule actions until we've received a response for this web request box and save.
16. Below, is a representation of the configuration mentioned above:
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18. After finishing up the "Send Web Request" configuration. Add a new action "Send Email".
19. Set its configuration as below:
20. To: Set the Reporter 
21. Subject: {{issue.key}} - Please do the Survey 
22. Content: {{issue.url.customer}}/feedback?token=test123
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24. After completing the configuration, Click on "Save".
25. Finally, Click on "Turn on rule" and set rule name.
26. For more instructions, you can follow this link here

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