Learn how to block Users and/or groups with these steps.
Steps
- From your Administration Settings look for Block Users from Jira Access
- Search for the User and/or Group you want to block
- Click save to apply the changes
- Choose the default Request type that will be used by WhatsApp Connector for Jira while creating a new request
If you're not able to view your request type please follow this link
To link WhatsApp Connector for Jira with new request types, please follow this link
- Select the Resolution Status (When an issue status fits the selected resolution status and the user sends a new WhatsApp message, this message will be transferred into a new Jira issue)
- Once everything is in order, click 'save' and the JSM project will be linked to your Twilio Account
To learn how to unlink your Twilio account, you can click on this link here.