What does Infosysta Server consist of?
- Frontend App that the user interacts with
- Backend App that the Frontend App interacts with to get data from Jira
- In Case of Jira Cloud Atlassian Connect App that acts as the Jira addon
How does the Web App in Outlook connect with Jira?
Once you click on MOTJ Icon in Microsoft Outlook, Outlook will connect to Infosysta Server to load the Frontend of the Web App, and then
1- The frontend of the application initiates a call to the backend to request certain kind of data (ex: Issue details) through Rest API's with OAuth 1.0 or Basic Auth in case of Jira DataCenter and API Token in case of Jira Cloud
2- The backend then connects with Jira through Jira Public Rest API's using OAuth 1.0 or Basic Auth in the case of Jira DataCenter and API Token in the case of Jira Cloud.
3- Jira will process the API call and return the response to the backend
4- The backend will validate the response and return it to the frontend
Infosysta Servers hosts the cloud version of Microsoft Outlook for Jira, which is a Jira app built using Atlassian Connect framework for more details you can visit this link
- Jira Cloud requests pages, sections added by the app in Jira itself (as configuration pages in manage apps)
- MOTJ Jira Addon hosted on Infosysta Servers responds back with the relevant response using JWT authentication (Atlassian Auth for Jira Cloud Apps)
Examples of such pages and sections are the Getting Started page and Analytics Configuration section
What data is stored on Infosysta servers?
| Data | Note |
|---|---|
| Jira Cloud URL | Used to identify users and connect |
| Jira Issue Id | Needed to show the list of emails related to specific tickets |
| Outlook Conversation Id | Needed to show the list of Jira issues related to specific email |
| Outlook From Email | Used to load tickets linked previously to specific client |
Our app utilizes user analytics to help us understand app usage patterns, identify the most frequently used features, and track user interactions within the app.
For analytics, we use MixPanel, a tool similar to Google Analytics. If you prefer not to participate, you can easily opt-out by deactivating analytics in the add-on settings. For detailed steps, please refer to this link.