I was able to install the app, but wasn't able to create a ticket?
How to share OTJ Jira for Outlook logs?
How to resolve "The Program is blocked by group policy"?
This error mainly caused by enabling the Software Restriction Policy.
Follow these steps if you are not being able to run .exe file in AppData
- Press Windows key + R together to open RUN.
- Write gpedit.msc and click OK
- Navigate through Computer Configuration > Windows Settings > Security Settings > Software Restriction Policies.
- If there are No Software Restriction Policies Defined:
- Right click on Software Restriction Policies and select New Software Restriction Policies, it will create two new subfolders Security Levels and Additional Rules.
- Right click on Additional Rules and select New Path Rule.
- Enter the path where you want to allow executable files to run. For example: %USERPROFILE%\AppData\Local\OTJJiraForOutlook\*.exe
- Click on Security Level menu, select Unrestricted and then click OK.