Learn how to connect your Twilio account using WhatsApp Connector for Jira with these steps.
- Start by adding WhatsApp Connector for Jira Webhook to your Twilio account (follow this link)
- From your Jira instance select a Jira Service Management project to link the WhatsApp account
- Select Project Settings
- Select Link Twilio Account
- Insert your WhatsApp phone number in E.164 format ex (+14155238886)
- Insert your Twilio Account SID (follow this link to get Twilio Account SID)
- Insert your Twilio Auth Token (follow this link to get Twilio Auth Token)
- Choose the default Request type that will be used by WhatsApp Connector for Jira while creating a new request
- Select the Resolution Status (When an issue status fits the selected resolution status and the user sends a new WhatsApp message, this message will be transferred into a new Jira issue)
- Once everything is in order, click 'save' and the JSM project will be linked to your Twilio Account
For a better visual, you can watch this video below:
Learn more:
How to Install WhatsApp Connector for Jira
How to Unlink Your Twilio Account from WhatsApp Connector for Jira