Question: How do I resolve a CAPTCHA error?

A CAPTCHA error appears after several failed attempts to log in with the correct credentials. To resolve this error, users need to do the following:

  1. Open your Jira instance from a web browser
  2. Enter your username and password
  3. Click login
  4. You'll be redirected to resolve CAPTCHA error
  5. Enter the requested details to resolve the error
  6. Then try to log in from your Mobile for Jira
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