Question: What do I do if I get an Invalid Credentials error?

If you are getting this error, ensure the following:

  1. You are logging in using your username and not your email
    You can find your username with these steps:
    1. Log in to your Jira Instance from the web
    2. Click on your avatar in the top right
    3. Select Profile
    4. Search for 'Username' to find your exact username to be used in Mobile for Jira
  2. If your password contains any special characters, try to remove them
  3. Check if the URL you are trying to access is accessible through the web
  4. Make sure Mobile for Jira is installed from Manage add-on side


Jira APIs for Cloud do not support email login.
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