Question: What do I do if I get an Invalid Credentials error?
If you are getting this error, ensure the following:
- You are logging in using your username and not your email
You can find your username with these steps:- Log in to your Jira Instance from the web
- Click on your avatar in the top right
- Select Profile
- Search for 'Username' to find your exact username to be used in Mobile for Jira
- If your password contains any special characters, try to remove them
- Check if the URL you are trying to access is accessible through the web
- Make sure Mobile for Jira is installed from Manage add-on side
Jira APIs for Cloud do not support email login.