Learn how to link a Twitter account to a Jira service desk project.
Follow these steps:
1. Navigate to the project settings
2. On the left side menu of the project settings, click on Link Twitter Account
3. Click on Sign In with Twitter
4. A new tab will appear to Authorize Twitter Connector for Jira to access your account
5. Once authorized, return to Jira and enter the authorization code
6. Select a request type for when a message comes in
7. Choose your closure status.
Twitter connector will use the status to define whether to add new tweets/messages as comments to the existing tickets or create a new ticket
Twitter Connector for Jira creates a user account named Twitter, this account will be used by the app to create new requests. Make sure not to delete it.
To learn how to unlink your Twitter account, you can click on this link here.
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