Feature Overview

The create issue feature allows you to easily create a new issue on Jira, with content from your emails, directly from Outlook. 

1- Service desk support

When you select a service desk project, the field Issue type will be populated with the request types supported in Jira.

2- Rich text Support for the description

E-mail content formatting will be preserved and copied to the description. You can also make use of the editor to write your own description using formatting tools like lists, colors, bold, italic, etc.

Rich-text is also supported for the environment field

3- Attachment upload

You can upload attachments to the issue.

4- Quick settings

We support the following quick settings directly from the Create issue screen:

  • Include e-mail as attachment
  • Include Inline images
  • Include email content

5- Existing issues

You can see existing issues that are related to the e-mail, directly from the Create screen. A popup will show at the bottom of the screen with the ID and summary of the existing issue.

You can also see related issues from the View issue screen. To find out more, follow this link.

Quick Steps

Step #Action
1Select the email you wish to create a ticket from
2

Go to your ribbon in Outlook and choose Create issue

3

Fill in the requested fields such as Jira project, Issue task, Summary

4

Click on Submit

Based on the selection of each field, the content of all following fields will be adapted automatically.




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