To login successfully through Desktop App for Jira, you need to follow the below steps
Step#1: To check before Login
- Make sure that you're connected to the internet through Wi-Fi or Mobile Data.
- If your Jira instance is not published to the public, make sure to connect to your company's network. (Try your phone browser to be sure that you're able to reach your Jira instance).
- If your company's network had a Proxy or any Certificate authority, please liaise with your IT admin to apply the needed configuration on your device.
- If your company's network needs any VPN configuration, please liaise with your IT Admin to share with your the needed configuration.
Step#2: Locate your Jira URL
If the feature still didn't work
If you're still not able to login after these steps, kindly click on *Not able to login!, click to send log file* from Desktop App for Jira login screen, and please make sure that there is a file attached to be able to troubleshoot.