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Learn where to go to create and solve WhatsApp issues as Jira tickets through WhatsApp Connector for Jira.

  1. Receive Customer Support message from WhatsApp
  2. View the message as a ticket
  3. Click on the ticket 'Summary'
  4. Head to 'Reply to customer'
  5. Add your response
  6. Click on 'Save'
  7. Your response will be sent back as a message
  8. New responses will be added to the ticket

Related Pages

How Does a Jira Response turn into a WhatsApp Message?
How to Create and Solve WhatsApp Requests from Jira
How to Record a Voice Note from Jira and Share It Through WhatsApp
How to Set Up a Predefined Template Message on Twilio
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What happens when a customer sends you a WhatsApp message?

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