Learn what happens when a customer sends you a WhatsApp message, and you receive it as a Jira ticket.
Open Issue
If the sender's phone number already has an open issue, the new message will be transferred into a Jira comment in the open issue.
No Open Issues
If the sender's number does not have an open issue, a new Jira ticket will be created.
WhatsApp Message | Jira Ticket | Description |
---|---|---|
After linking your Twilio Account and adding a webhook URL, any new WhatsApp message on your Twilio phone number will be transferred into a Jira ticket. If the sender already has an open ticket, the message will be transferred into a Jira comment in the ticket. |
For a better visual on what happens, watch the video below:
Related Pages
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How to Set Up a Predefined Template Message on Twilio (WhatsApp Connector for Jira)
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How to Record a Voice Note from Jira and Share It Through WhatsApp (WhatsApp Connector for Jira)
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How Does a Jira Response turn into a WhatsApp Message? (WhatsApp Connector for Jira)
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What happens when a customer sends you a WhatsApp message? (WhatsApp Connector for Jira)
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