Learn what happens when a customer sends you a WhatsApp message, and you receive it as a Jira ticket.
Open Issue
If the sender's phone number already has an open issue, the new message will be transferred into a Jira comment in the open issue.
No Open Issues
If the sender's number does not have an open issue, a new Jira ticket will be created.
| WhatsApp Message | Jira Ticket | Description |
|---|---|---|
|  | After linking your Twilio Account and adding a webhook URL, any new WhatsApp message on your Twilio phone number will be transferred into a Jira ticket. If the sender already has an open ticket, the message will be transferred into a Jira comment in the ticket. |
