Feature Overview

Now that you learned how to search for and select an issue, you can easily add the email's content as a comment to it. You can also include e-mail images as attachments, or upload your own images.

1- Add a comment or an attachment to an existing issue

After selecting an issue, you will be redirected back to the Add to Issue screen, where you can add a comment or upload an attachment.

By default, the email body is automatically filled in the comment box and the email inline images are added as attachments. You can easily choose not to include them using the quick settings below, or by changing the global settings from the settings page, as per this link.

Rich-text is supported in the comments.


2- Quick Settings

We support the following quick settings directly from the Add to issue screen:

  • Include e-mail as attachment
  • Include Inline images
  • Include email content

Quick Steps

Step #Action
1Go to Add to Issue
2

Search for and then select an issue (For more information, head to this link)

3

In the comment box field, type your comment (or keep the e-mail content as is)

4

Upload attachments by clicking on browse or by dropping the files in the attachment field box

5

Click on Add button

Following these instructions, you'll have successfully added a comment to the issue.

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