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titleLearn More

1- Add a Comment or an attachment to an Existing Issue

After selecting an issue, you will be redirected back to the "Add to Issue" screen where you can add a comment or upload an attachment.

By default, the email body is automatically filled in the comment box and the email inline images are added as attachments. You can easily choose not to include them using the quick settings, or by changing the global settings from the settings page, as per this link.

Note

Rich-text is supported in comments

Anchor
quicksettings
quicksettings

2- Quick Settings

We support the following quick settings directly from the "Add to issue" screen:

  • Include e-mail as attachment
  • Include Inline images
  • Include email content
Note

Quick settings from the "Add to Issue" screen will override your global settings from the "Settings" screen

Quick Steps

Step #Action
1Go to "Add to Issue"
2

Search and select an issue (For more information, head to this link)

3

In the comment box field, type your comment (or keep the e-mail content as is)

4

Upload attachments by clicking on "browse" or by dropping the files in the attachment field box

5

Click on "Add" button

Tip
You have successfully added a comment to the issue.