Learn where to go to create and solve Telegram messages as Jira tickets through Telegram to Jira Connector.
Follow these steps:
1. Receive a customer support message from Telegram
2. View the message as a ticket
3. Click on the ticket Summary
4. Head to Reply to customer
5. Add your response
6. Click Save
Your response will then be sent back as a message. Any new responses will be added to the ticket after that.
To learn what happens when a customer sends you a Telegram message, click on this link.