What does it mean?
A resolution status is a way to notify the addon to close the channel between a customer and a Jira ticket, meaning when the ticket's resolution status matches the one selected in the config page new messages from the same customer won't be added as comments rather will create a new ticket → new flow.
Example
- In the project Config I've selected resolved as my resolution status.
- I have an open ticket in my Jira project and i'm communicating with a customer all his messages will be added as comments
- when i change the resolution status to Resolved, new messages from the customer will create a new ticket in my Jira project
