Case

This issue appears in Jira tickets as below:

Reason

In Twilio The HTTP basic authentication for media access is enabled by default which causes this non loading attachment files in Jira

Solution

Set the HTTP basic authentication for media access for disabled and your issue will be resolved.

  1. Log into Twilio.com and go to the Console's Numbers page
  2. Disable the HTTP basic authentication for media access 
  3. Click save

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