The app allows you to:
- Link your WhatsApp support account with Jira Service Management
- Configure a default request type
- Transform WhatsApp messages into Jira tickets automatically
- Work and interact with WhatsApp messages from Jira
- Share images and files from Jira
Administration Guide
- How to Install WhatsApp Connector for Jira
- How to Link Your Twilio Account in WhatsApp Connector for Jira
- How to Unlink Your Twilio Account from WhatsApp Connector for Jira
- How to buy a Twilio phone number
- How to add a custom field to a team-managed project
- Ticket Creation and WhatsApp Bot Solutions
- How to customize your bot messages
- How to use Content Template Builder in Twilio
User Guide:
- How to Create and Solve WhatsApp Requests from Jira
- What happens when a customer sends you a WhatsApp message?
- How Does a Jira Response turn into a WhatsApp Message?
- How to Set Up a Predefined Template Message on Twilio
- How to Record a Voice Note from Jira and Share It Through WhatsApp
- Issue Glance new design
FAQ:
- Where to find your WhatsApp phone number?
- Where to Find Your Webhook
- Where to Find Your Twilio Credentials
- Where to find your sandbox Join code
- How to solve "Something's gone wrong" error while clicking on "Link WhatsApp Account"
- Why there isn't request type to select?
- Resolution status
- You're not receiving tickets after connecting your Twilio account?
- Custom Request types don't show up in the addon setup
- You're receiving Whatsapp tickets in your project from different users
- How to send CSAT using custom notification when status is Resolved?
- Do I need to be subscribe to Jira Service Management?
- How much Twilio service costs?
- Do I need to have a phone number?
- Can several agents use it with a single phone number?
- Buy and configure a Twilio Phone number
- Attachments are not loading ?
Get help & Support:
For more help when using the app, please head to our customer portal and one of our agents will be happy to assist you with whatever you need.
