WhatsApp Connector for Jira is the ultimate tool for omnichannel support for better feedback through WhatsApp. It allows for much more versatile communications when integrated with Jira to help optimize how your team handles its service management
The app allows you to:
- Link your WhatsApp support account with Jira Service Management
- Configure a default request type
- Transform WhatsApp messages into Jira tickets automatically
- Work and interact with WhatsApp messages from Jira
- Share images and files from Jira
Administration Guide
User Guide:
- How to Create and Solve WhatsApp Requests from Jira
- What happens when a customer sends you a WhatsApp message?
- How Does a Jira Response turn into a WhatsApp Message?
- How to Set Up a Predefined Template Message on Twilio
- How to Record a Voice Note from Jira and Share It Through WhatsApp
- Issue Glance new design
FAQ:
- Where to find your WhatsApp phone number?
- Where to Find Your Webhook
- Where to Find Your Twilio Credentials
- Where to find your sandbox Join code
- How to solve "Something's gone wrong" error while clicking on "Link WhatsApp Account"
- Why there isn't request type to select?
- Resolution status
- You're not receiving tickets after connecting your Twilio account?
- Custom Request types don't show up in the addon setup
- You're receiving Whatsapp tickets in your project from different users
- How to send CSAT using custom notification when status is Resolved?
- Do I need to be subscribe to Jira Service Management?
- How much Twilio service costs?
- Do I need to have a phone number?
- Can several agents use it with a single phone number?
- Buy and configure a Twilio Phone number
- Attachments are not loading ?
Get help & Support:
For more help when using the app, please head to our customer portal and one of our agents will be happy to assist you with whatever you need.
Privacy and Data Security:
Release Notes:
